![]() The amount for which a Promo Code was issued will be refunded within 7 days from the date of receiving such a request and the necessary passenger data for settlement.Ī Promo Code is personalized, and can be generated in the passenger’s name indicated in a ticket/EMD regarding purchase of an additional service, or in the name of an owner of the bank card used to pay for a ticket/additional service to be refunded. If a passenger for any reason did not use a Promo Code, he has a right, but not earlier than 2 years after a Promo Code was issued, to refund the amount for which a Promo Code was issued, sending a request to UIA within 3 months from the expiration of 2 years from the date of issuing a Promo Code. A Promo Code can be used within 2 years from the date of its issue. It is needed to fill out a form at to obtain a Promo Code. Travel as well as the use of an additional service should take place during 2 years from the date of issuing a Promo Code. You can use a Promo Code when booking carriage or an additional service via during 2 years upon its issuance. The promo code can be used to pay the cost of a new ticket, including the fare and taxes, in any class of service for any UIA regular flight and UIA code share flight with WINDROSE airlines, as well as to pay the cost of an additional service on any UIA regular flight. UIA obligations regarding the Promo Code provided for in these Rules are separate obligations not related to the obligations of an unused ticket. UIA obligations regarding the reimbursement of the cost of an unused ticket is considered to be fully fulfilled and terminated since acquiring a Promo Code by a passenger. Receipt by a passenger of a Promo Code is deemed a confirmation of his/her consent to reimbursement of air carriage cost by way of a Promo Code. to get online a PROMO CODE in the amount of the full cost of an unused ticket (part thereof) to be used for future travels with UIA.Ī Promo Code is an individual set of symbols authorizing its owner’s right to purchase UIA services in accordance with the procedure stipulated by these Rules.Ī Promo Code par value for a fully unused ticket amounts to the full cost of the carriage for which it was purchased.Ī Promo Code par value for a part of an unused ticket amounts to the cost of an unused ticket (fare of an unused part of one-way carriage, unused airport fees (rates) and airline fees (rates) from the point where denied boarding took place to the point of destination). However, we are constantly working on the minimization of inconveniences caused to our passengers in the current situation and offer an alternative service to the passengers whose flights were cancelled due to the current military-political situation, i.e. ![]() ![]() ![]() All relevant information about the future status of flights will be posted on Taking into account the difficult situation under martial law, the air carrier pays attention to the possibility of forced delays and feedback complications on the service channels of communication with passengers and counts on understanding. Due to the closure of Ukrainian airspace for civilian airspace users starting from February 24, 2022, Ukraine International Airlines has suspended regular and charter flights to/from Ukraine.
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